Privacy Policy

Your privacy matters. This policy explains what information we collect, how we use it, and when we don't share it with anyone else. It applies to coloringfamily.com and to every channel we use to talk to you (WhatsApp, email, delivery).

What we collect

• Name and phone number — to confirm your order and arrange delivery.
• Delivery address (governorate, area, block, street, house/building, floor, apartment).
• Email — optional, used only if you ask for a formal invoice or order notifications.
• Order history — to improve our service and surface relevant suggestions.

What we don't collect

• Card numbers, CVV, or PINs. All online payments go directly through TAP Payments (a Central Bank of Kuwait-licensed gateway). We never see or store any card data.
• Any sensitive information that isn't needed to fulfill your order.

How we use it

• Fulfil and deliver your order.
• Contact you about the order (confirmation, delays, replacements).
• Improve customer service and tailor suggestions.

Who we share it with

We never sell your information and never share it with third parties for marketing. We share only the minimum needed with:

• TAP Payments — to process online payment.
• The delivery driver — your name, phone, and address (so they can hand you the order).

Cookies

We only use essential cookies — to keep your cart contents and your login session (if applicable). No advertising trackers, no third-party tracking cookies.

Your rights

You have the right to:

• Request a copy of the data we hold on you.
• Correct any inaccurate information.
• Ask us to delete your data from our records (unless it's required by law, e.g. invoice records).

WhatsApp us at +965 4112 3033 or email contact@coloringfamily.com for any data request.

Updates to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent change. Continuing to use the site after an update means you accept the updated policy.